Preamble: Our Covenant with You

RELai is built on the conviction that true wellbeing—of the mind, spirit, and community—flourishes when grounded in mercy, truthfulness, and wisdom. These Terms of Service are not merely a legal instrument. They are a covenant: a mutual commitment between RELai and every person who uses this platform. We ask that you read them not as restrictions imposed upon you, but as shared principles that protect us all.

Throughout human history, the most enduring institutions of healing have been those that combined personal care with community belonging and ethical grounding. RELai exists in this tradition. We are a wellbeing platform that integrates an AI companion rooted in prophetic ethics, a community events space called Strings, and reflective journaling tools—each designed to serve the wholeness of every person who enters this space.

We aspire to be kind, not merely nice. Kindness tells the truth with care. Niceness avoids the truth for comfort. These Terms reflect that distinction. Where we draw boundaries, we do so with sincerity and respect for every person's dignity—never from a place of hostility, and always in service of the wellbeing that is our founding purpose.

1. Acceptance of Terms

By downloading, installing, accessing, or using any feature of RELai—including the AI companion, Strings events platform, or journaling tools—you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, we respectfully ask that you do not use the platform. Your continued use constitutes ongoing acceptance.

RELai reserves the right to update these Terms. Material changes will be communicated through the app. Continued use after notification constitutes acceptance of revised Terms.

2. Platform Identity & Ethical Foundation

RELai is, by its nature and design, a wellbeing platform rooted in an ethical framework derived from the prophetic tradition (Sunnah) of Islam. This identity is not incidental—it is constitutive. Every feature, every policy, and every moderation decision flows from this foundation.

Just as a medical institution curates its environment to promote healing, and just as a mindfulness retreat centres itself around practices conducive to inner peace, RELai curates its entire ecosystem—including the events hosted on Strings—to serve the specific mission of holistic wellbeing.

This means RELai is not, and does not aspire to be, a general-purpose social media platform. We are a purpose-built space. The content, events, and interactions we host are shaped by our mission, just as any institution of healing shapes its environment to serve those who enter it.

3. Commitment to International Human Rights & Humanitarian Law

3.1 Foundational Principles

RELai affirms and operates in alignment with the foundational instruments of international human rights law, including:

• The Universal Declaration of Human Rights (1948), which establishes the inherent dignity and equal rights of all members of the human family as the foundation of freedom, justice, and peace.
• The International Covenant on Civil and Political Rights (ICCPR), particularly Article 19 (freedom of expression), Article 20 (prohibition of advocacy of hatred that constitutes incitement to discrimination, hostility, or violence), and Article 21 (freedom of peaceful assembly).
• The Fourth Geneva Convention (1949), which establishes protections for civilian populations and the obligations of occupying powers under international humanitarian law.
• The International Convention on the Elimination of All Forms of Racial Discrimination (ICERD), which prohibits racial segregation, apartheid, and all forms of racial discrimination.

3.2 The Authority of the International Court of Justice

RELai recognises the authoritative weight of the Advisory Opinions and Orders of the International Court of Justice (ICJ)—the principal judicial organ of the United Nations—as expressions of the prevailing state of international law. Where the ICJ has made findings regarding the rights of peoples, the obligations of states, or the lawfulness of state conduct, RELai treats those findings as the highest available expression of international legal consensus.

In particular, RELai gives weight to ICJ findings regarding: the right of peoples to self-determination, which the Court has affirmed as a peremptory norm of international law (jus cogens); the obligations of occupying powers under the Fourth Geneva Convention; the prohibition on the acquisition of territory by force; and the prohibition on racial segregation and apartheid under ICERD.

3.3 The Distinction Between Criticism of State Policy and Hatred Toward a People

RELai maintains, in accordance with international law and established jurisprudence, a categorical distinction between:

1. Criticism of the policies, practices, or conduct of any state—which is a protected exercise of freedom of expression under Article 19 of the ICCPR and is essential to democratic discourse and the rule of law; and
2. Advocacy of hatred toward any national, ethnic, racial, or religious group—which constitutes incitement to discrimination, hostility, or violence and is prohibited under Article 20(2) of the ICCPR.

This distinction is well-established in the scholarship of international law, the jurisprudence of the ICJ, the findings of United Nations Special Rapporteurs, and the work of leading human rights scholars. Criticism of any government's compliance with international law—including its obligations under the Geneva Conventions, the ICCPR, and ICERD—is not only permissible but is a duty that flows from the international legal order itself.

RELai will never conflate legitimate advocacy for human rights, self-determination, or compliance with international humanitarian law with hatred toward any people. To do so would itself undermine the international legal framework that protects all peoples.

4. Strings Community Events: Content & Advocacy Policy

4.1 Events We Welcome

Strings exists to connect communities around events that promote wellbeing, learning, solidarity, and ethical growth. We warmly welcome events that:

1. Promote education, awareness, and literacy on matters of international humanitarian law, human rights, and the rights of peoples under international law, including the right to self-determination;
2. Celebrate cultural heritage, history, and identity of any people, including through art, music, poetry, storytelling, and communal gatherings;
3. Raise awareness or mobilise humanitarian aid in response to humanitarian crises, in accordance with international humanitarian law and the principles of the International Red Cross and Red Crescent Movement;
4. Support the mental, spiritual, and physical wellbeing of individuals and communities;
5. Foster interfaith and intercultural dialogue grounded in mutual respect and the pursuit of justice;
6. Advocate for the rights of civilian populations, including the right to peaceful assembly (ICCPR Article 21), freedom of expression (ICCPR Article 19), and the rights of peoples to self-determination under international law.

4.2 The International Humanitarian Law Standard

Events that engage with matters of international law, human rights, and the conduct of states shall be assessed against the International Humanitarian Law Standard (IHLS), which requires that:

1. The event's content or advocacy is anchored in recognised sources of international law, including treaties, ICJ advisory opinions, UN resolutions, or the findings of internationally mandated bodies such as the Office of the High Commissioner for Human Rights (OHCHR) or United Nations Special Rapporteurs;
2. The event distinguishes between criticism of the conduct, policies, or legal compliance of a state and advocacy of hatred toward a national, ethnic, racial, or religious group;
3. The event does not advocate for, celebrate, or incite violence against civilian populations, in accordance with the principle of distinction under international humanitarian law;
4. The event does not engage in incitement to discrimination, hostility, or violence as defined by Article 20(2) of the ICCPR.

Events that satisfy the IHLS are protected expressions of civic engagement and will not be removed, suppressed, or moderated on the basis that they are politically sensitive, controversial, or critical of any state. The right to advocate for compliance with international law is itself a duty recognised by the international legal order, and RELai will defend that right.

4.3 Human Rights Advocacy & the Democratic Principle

RELai recognises that advocacy for the rights of peoples under international law—including the right to self-determination, freedom from occupation, and freedom from racial discrimination—is not a threat to democratic order. It is the foundation of democratic order.

The right to organise, educate, fundraise, and advocate in support of any people's internationally recognised rights is protected under Article 19 (freedom of expression) and Article 21 (freedom of peaceful assembly) of the ICCPR. These rights are not contingent upon the approval of any government, and no government may extinguish them by labelling their exercise as antidemocratic, subversive, or contrary to public order—unless the strict three-part test set forth in Section 6.2(c) of these Terms is satisfied.

RELai therefore affirms that events which advocate for the rights of any people under international law, call upon states to comply with their obligations under humanitarian law, or raise awareness of humanitarian crises documented by internationally mandated bodies—including the ICJ, the OHCHR, and United Nations Special Rapporteurs—fall squarely within the category of protected civic engagement. Such events will not be removed, suppressed, or moderated on the basis that they are politically sensitive, controversial, or critical of any state.

The principle is simple: if an event advocates for compliance with international law, it is by definition advocating for the rule of law. A government that seeks to suppress such advocacy is not defending democracy—it is defending its own non-compliance.

4.4 Universality of Application

The principles set forth in Sections 4.1 through 4.3 apply universally and without exception. RELai welcomes advocacy for the rights of any people whose rights are recognised under the international legal framework. Our commitment is to the rule of law itself, not to any single political position or any single people's cause.

We hold every state to the same standard: compliance with international humanitarian law, human rights law, and the rulings of the principal judicial organ of the United Nations. No state is above the law. No people's suffering is beneath our attention.

5. Prohibited Content & Conduct

5.1 Content That Incites Hatred or Violence

The following content is strictly prohibited across all RELai features:

1. Advocacy of national, racial, ethnic, or religious hatred that constitutes incitement to discrimination, hostility, or violence, as defined by Article 20(2) of the ICCPR;
2. Content that glorifies, promotes, or directly incites acts of terrorism or violence against civilian populations, in violation of the principle of distinction under international humanitarian law;
3. Harassment, bullying, threats, doxxing, or targeted abuse directed at any individual or group;
4. Content that dehumanises any person or group on the basis of their race, ethnicity, nationality, religion, gender, disability, or other protected characteristic.

5.2 Wellbeing-Aligned Content Standards

RELai is, at its core, a wellbeing platform. Every feature we build and every event we host exists to serve the mental, spiritual, and communal health of the people who use this space. Accordingly, the following categories of events and content are not hosted on Strings, because they are inconsistent with the evidence-based and ethically-grounded wellbeing mission that defines this platform:

5.2.1 Alcohol and Substance-Centred Events

Events whose primary purpose or central feature is the consumption, promotion, or celebration of alcohol or recreational substances—including but not limited to bar crawls, drinking gatherings, pub crawls, wine tastings structured around consumption, and substance-themed parties—are not hosted on Strings.

This standard is grounded in the consistent body of evidence in clinical psychology and public health demonstrating that alcohol and substance use are associated with worsened mental health outcomes, including increased rates of anxiety, depression, substance dependency, and impaired cognitive function. As a wellbeing platform, it would be contradictory for RELai to host events centred on activities that the evidence identifies as harmful to the very wellbeing we exist to support.

Note: This does not prohibit events where food or drink is incidental, nor events that address addiction, recovery, or substance harm reduction from a wellbeing or educational perspective.

5.2.2 Events Involving Sleep Deprivation or High-Risk Environments

Events structured around all-night activities, rave culture, or environments that combine sleep deprivation with loud sensory stimulation and substance availability are not hosted on Strings. Research in neuroscience and clinical psychology consistently demonstrates that sleep deprivation degrades mental wellbeing, emotional regulation, and cognitive function.

5.2.3 Child Safeguarding & Developmentally Sensitive Content

RELai serves users across a wide age spectrum, including minors. As a wellbeing platform with a duty of care to young people, we apply a Child Safeguarding Standard to all events hosted on Strings. Events are assessed for their suitability across our user base, with particular attention to content that:

1. Involves themes, imagery, or activities that are inappropriate for or potentially harmful to minors;
2. Encourages minors to make irreversible medical, psychological, or identity-related decisions without the involvement of qualified professionals, parents, or guardians;
3. Promotes or normalises early sexualisation of minors in any context;
4. Undermines the role of parents, guardians, or qualified professionals in guiding the development and welfare of young people.

RELai takes the position, grounded in developmental psychology and the principle of parental primacy recognised in Article 18 of the UN Convention on the Rights of the Child, that young people are best served by environments that support their holistic development and protect them from premature exposure to content that may cause psychological distress or confusion during formative stages.

We affirm the dignity of every person without exception. This standard is not directed at any group of people. It is directed at the nature of content and its suitability within a wellbeing platform that serves minors. RELai treats every individual who uses this platform with equal respect, care, and compassion—always and without condition.

5.2.4 Sexually Explicit Content

Events or content that is sexually explicit, pornographic, or that promotes sexual services are strictly prohibited. This standard applies equally to all content regardless of the identities of the persons involved.

5.3 The Wellbeing Threshold Test

In borderline cases, RELai's moderation team applies the Wellbeing Threshold Test, which asks:

1. Does this event or content serve the mental, spiritual, or communal wellbeing of the people it reaches?
2. Is this event consistent with the evidence-based and ethically-grounded framework that defines RELai's mission?
3. Would this event be suitable in a space that serves both adults and young people?
4. Does this event respect the dignity of every person, including those who may disagree with its message?

Content that fails the Wellbeing Threshold Test may be declined or removed. In all cases, the decision will be communicated to the event organiser with transparency and an opportunity for dialogue.

6. Principled Moderation & Government Transparency

6.1 Content-Neutral, Principle-Based Moderation

RELai's moderation framework is anchored in international law and applied consistently, regardless of the political sensitivities of any particular state or government. Our moderation decisions are:

1. Principle-based: Every moderation decision is grounded in the standards articulated in these Terms, which derive from international human rights law, international humanitarian law, evidence-based wellbeing research, and the ethical framework of the platform.
2. Content-neutral: We do not moderate based on the political viewpoint of content. We moderate based on whether content meets the International Humanitarian Law Standard (Section 4.2) and the Wellbeing Threshold Test (Section 5.3).
3. Transparent: Moderation decisions are documented and available for review upon request by affected users.
4. Appealable: Users may appeal any moderation decision through the process described in Section 8.

6.2 Government & Third-Party Content Removal Requests

RELai may receive requests from governmental authorities or third parties to remove content or events. We assess all such requests against the following framework:

1. Legal Basis Requirement: We require that any removal request identify a specific, articulable legal basis under the applicable domestic law of the jurisdiction in which the requesting authority operates, and that such basis is consistent with the state's obligations under international human rights law, including the ICCPR.
2. International Law Supremacy: Where a domestic legal basis for a removal request conflicts with the state's obligations under international human rights law—including the right to freedom of expression (ICCPR Article 19), the right of peaceful assembly (ICCPR Article 21), and the prohibition on racial discrimination (ICERD)—RELai will give precedence to the international legal framework in its assessment.
3. Three-Part Test for Restrictions: In accordance with General Comment No. 34 of the UN Human Rights Committee and General Comment No. 37 on peaceful assembly, any restriction on expression or assembly must satisfy the three-part test: it must be (i) prescribed by law; (ii) necessary for a legitimate aim (respect for the rights of others, protection of national security, public order, public health, or morals); and (iii) proportionate to that aim. Blanket restrictions that fail this test will not be implemented.
4. Transparency Reporting: RELai will publish periodic transparency reports summarising the number, source, legal basis, and outcome of government and third-party content removal requests.
5. User Notification: Where legally permissible, RELai will notify affected users of any government request to remove their content, and will provide them an opportunity to respond before action is taken.

6.3 No Viewpoint-Based Suppression

RELai will not suppress, shadow-ban, de-platform, or algorithmically reduce the visibility of events or content solely because they are critical of any government, state, institution, or political position—provided such content meets the International Humanitarian Law Standard and does not constitute incitement to hatred, discrimination, or violence under Article 20(2) of the ICCPR.

This commitment is not aspirational—it is structural. Our moderation framework is designed so that the only grounds for content removal are the principled standards set forth in these Terms, never political expediency.

6.4 Alignment with the International Criminal Justice System

RELai is committed to the integrity of international criminal justice as a pillar of the rules-based international order. Accordingly:

1. Individuals Subject to ICC Arrest Warrants: Any individual against whom the International Criminal Court has issued an outstanding arrest warrant for war crimes, crimes against humanity, genocide, or the crime of aggression is not eligible to create an account, host events, or use RELai's services. This restriction remains in effect for the duration that the warrant is active and binding under the Rome Statute.
2. Entities in Violation of Binding ICJ Orders: Institutional entities, state organs, or military formations that have been found by the International Court of Justice to be engaged in conduct that violates peremptory norms of international law (jus cogens)—including unlawful occupation, annexation, or violations of the prohibition on racial segregation and apartheid—are not eligible to use RELai's platform for institutional, recruitment, or promotional purposes.
3. RELai maintains and periodically updates an internal register of individuals and entities falling within the scope of paragraphs (a) and (b), based on the publicly available rulings and orders of the ICC and ICJ. This register is applied consistently and without regard to the nationality, political affiliation, or geopolitical alignment of the individuals or entities concerned.

RELai is domiciled in the United Kingdom, a State Party to the Rome Statute since 2001. The UK's International Criminal Court Act 2001 incorporates the Rome Statute into domestic law and provides for the arrest and surrender of persons subject to ICC warrants on UK territory. RELai's alignment with the international criminal justice system is therefore consistent with both international obligation and domestic legal framework.

7. User-Generated Content & Intellectual Property

You retain ownership of all content you create, publish, or share on RELai. By using the platform, you grant RELai a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, and distribute your content solely for the purposes of operating, maintaining, and improving the platform.

RELai reserves the right to moderate and remove content that violates these Terms, applying the standards and procedures described herein.

8. Reporting, Appeals & Due Process

If you encounter content that you believe violates these Terms, you are encouraged to report it through the in-app reporting mechanism. RELai will investigate all reports promptly and thoroughly.

If your content or event is removed, you will be notified of the specific provision of these Terms that was found to be violated, together with a clear explanation. You have the right to appeal any moderation decision by contacting signal@relai.one. Appeals will be reviewed by a member of the team who was not involved in the original decision, within 14 days of receipt.

Repeated violations may result in account warnings, suspension, or permanent termination. RELai will always act proportionately and will seek to resolve matters through dialogue before resorting to permanent measures.

9. Automated Content Moderation

RELai employs automated content moderation systems to assist in detecting prohibited content. These systems are supplementary tools and do not make final moderation decisions in isolation. All automated flags are subject to human review before permanent action is taken.

Users who believe their content was incorrectly flagged may contact signal@relai.one for review.

10. Privacy & Data Protection

Your use of RELai is subject to our Privacy Policy, which outlines how we collect, process, store, and safeguard your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

RELai is committed to data minimisation, purpose limitation, and user control over personal data. Journaling data and AI companion conversation data are treated with the highest standard of confidentiality. Details are set forth in the Privacy Policy.

11. Termination of Access

RELai retains the right to suspend or terminate your access to the platform if you materially violate the terms of this agreement or engage in conduct that is harmful to the wellbeing of other users or the integrity of the platform. Termination will only occur after reasonable notice and an opportunity to remedy the violation, except in cases of severe or immediate harm.

12. Disclaimers & Limitation of Liability

The RELai AI companion provides general wellbeing support and information rooted in ethical and scholarly traditions. It does not constitute medical advice, psychological therapy, or clinical treatment. Users experiencing mental health crises are encouraged to seek professional help. RELai will endeavour to provide appropriate referral pathways where possible.

The platform is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. To the maximum extent permitted by law, RELai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the platform.

13. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Notwithstanding the foregoing, RELai's content moderation policies are additionally informed by and aligned with international human rights law as set forth in the international instruments referenced throughout these Terms. Where domestic law and international human rights obligations intersect, RELai will act in accordance with the highest standard of protection for fundamental rights.

14. Contact

For inquiries related to these Terms, content moderation decisions, appeals, or any other matter, please contact us at:

signal@relai.one